There are many available internet providers in Thailand. You might be wondering which one to choose. In this article, we are going to review all the available internet providers in Thailand to make your choice easier.
What You Need to Know
First things first, you should keep in mind that if you rent a property here, you should ask your landlord first whether or not you can install internet yourself. In many cases, the internet will be already installed by the landlord. You often can’t choose your own internet provider or package.
Application
If you are able to choose your own provider, you can go to any department store near where you live, and contact internet provider service centers to find out their packages. Alternatively, you can do it online as well. Requirements can vary by provider, but here’s what you may need to apply for an internet package:
- A copy of your passport
- A copy of your work permit (if any)
- A copy of your house registration or a rental contract.
Package
Internet packages in Thailand normally start at around THB399 to THB599 a month, excluding 7% VAT.
Some providers, such as True and AIS, may offer bundle packages that come with different combinations of phone, internet, and television.
These packages are cheaper than buying individual packages for each service. For example, buying separate mobile phone and home internet packages might cost around THB1,200 total per month, THB600 for the mobile phone package and another THB600 for home internet. But with a bundle package, you might only need to pay around THB800 per month.
It’s much cheaper, but it can also cause headaches when you need to change internet providers or move to a new place.
There’s no right or wrong choice here. In the end, it depends on your preference.
Contract Duration
The usual contract duration for internet in Thailand is one to two years. Upon signing the contract, the provider will typically waive the installation fee. They will also give you an internet router. However, if you cancel your contract, you might need to pay the installation fee and router cost out of pocket, which can be several thousand baht.
Internet Providers
Here’s a list of internet providers in Thailand.
True
True is one of the biggest home internet providers in Thailand. They have many packages available for both home users and business users. Their home internet package is further categorized into different target groups, such as for normal users, computer gamers, and internet streamers.
The best thing about True is the coverage area. Since they are one of the major providers, their internet network covers most of the country, especially cities and towns, and you can find their service centers at many department stores.
The exception is when you live in a very rural area.
Another good thing about True is their support center. They are easy to reach and responsive, and quickly address your problem.
Their internet speed is also good and stable.
On the other hand, True tends to be very slow to report internet outages or other problems that occur. For example, if you have an internet connection problem that is caused by True themselves, instead of texting you like other providers, you need to call their support to find out.
Additionally, True internet speed can be slower than other providers. And when they have a new internet package with better speed at the same price you are paying, they don’t automatically increase your speed unless you call their support.
True has a complete package for mobile phone, home internet, and TV at a discount.
AIS
AIS is known for their internet speed. Their internet packages tend to offer faster speeds on both uploads and downloads than their competitors. They are recommended for heavy internet users such as computer gamers and streamers.
Another good part about AIS is their TV and entertainment add-ons. Depending on current promotions, AIS Fibre packages may include AIS PLAY or discounted streaming add-ons such as Disney+ Hotstar or Netflix.
3BB
3BB has long been known for stable connections. It is now part of the AIS/Triple T Broadband group, but 3BB packages and service channels are still available under the 3BB brand in many areas.
Because of this, 3BB internet connections can be more stable than other internet providers, depending on your area.
They also offer good internet speed, with a similar download and upload speed.
The bad part about 3BB is their area of coverage can be more limited by location. It can also be harder to find their service centers.
NT (formerly TOT)
NT (National Telecom) is the state-owned telecommunications company formed by the merger of TOT and CAT Telecom in 2021. If you see older references to TOT internet, they are now part of NT.
NT fibre packages can be competitively priced. On the other hand, availability, internet speed, stability, and support can vary by area.
So, when it comes to home internet, it is worth comparing NT with other providers in your building or neighborhood.
Final Tricks
In addition to package, you can also choose an internet provider based on internet nodes. Before applying for an internet package, you can ask their support staff about how far it is from your home to their closest internet node. The closer it is, the more likely that your internet will be more stable.
Hidden Plans
Similar to cell phone plans, some providers may have retention or promotional packages that are cheaper than the packages publicly shown on their websites. You can use a similar strategy to what is mentioned in this exclusive content and further decrease your internet bill.
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